Problem 1 — Incomplete Onboarding
Good onboarding turns hesitation into confidence.
“I wasn’t sure what to do after I signed up. I hate guessing.” — James
Problem
Medisafe does not provide any guidance after account creation, which can lead to confusion and hesitation among first-time users — especially older adults.
The lack of onboarding contributed to user frustration, uncertainty, and some drop-offs before the user experienced the value of the app.
Heuristics Violated
Solution
Guided, Personalized Onboarding Flow
Step-by-step intro
for key features
Helpful tooltips
during early use
User Type
Personalization
Progress checklist
with next steps
Why These Solutions Help
• Reduces cognitive load
• Builds user confidence
• Clarifies caregiver vs patient paths
Research Insight
According to Wyzowl (2020), 8 in 10 users have deleted an app because they didn't understand how to use it. This highlights the importance of a guided and reassuring onboarding experience — espcially for seniors who may be less tech-savvy.
